Business Operations
Proactive management of your CPQ, Billing, and Revenue systems
Our specialized Business Operations support team for CPQ, Billing, and Revenue systems provides a seamless extension of your operations. We proactively manage day-to-day operational tasks, allowing your team to concentrate on strategic growth and innovation.
Comprehensive Business Operations Support
Support Centers
We maintain support centers in both the US and India for optimal client coverage, and provide continuous weekday support (24/5), with weekend availability for critical issues.
Customized Support Plans
We work with you to develop customized support plans that align with your specific business needs and requirements, ensuring you receive the level of support you need.
Complimentary Ramp-up Period
The first month of resource onboarding is provided at no cost (no strings attached).
Ownership of Day-to-Day Activities
We take ownership of all day-to-day business operations jobs to be done and provide daily/weekly reports.
End-User Support
We provide responsive and knowledgeable support to your end-users, addressing their inquiries, troubleshooting issues, and providing training to maximize system utilization.
Deployment Management
We manage the deployment of software updates, patches, and new releases, ensuring thorough testing to minimize disruption. We implement robust monitoring process to detect potential issues before they impact your operations, ensuring system stability and preventing revenue leakage.
Integration Support
We manage and maintain the critical integrations between CPQ, Billing, Revenue, and other enterprise systems (CRM, ERP), ensuring seamless data flow and minimizing data discrepancies.
Vendor Coordination
We act as your liaison with software vendors (e.g., RightRev, Zuora), efficiently managing support tickets, coordinating bug fixes, and advocating for your needs to ensure timely resolutions.
Business Operations Support Plans
Task Execution
- Take ownership of & perform agreed-upon tasks
- Transaction processing, data validation
- Accounting, IT support & other jobs to be done in the system
Reconciliation and Resolution of Issues
- Perform reconciliation of data
- Coordinate with business users and software vendors to resolve any issues
Reporting
- Provide regular reports with data and metrics
- Review status with business users
Availability
- 24*5 guaranteed availability during weekdays
- 24*7 availability for urgent and high priority tickets
Process Optimization
- Analyze/streamline existing workflows to improve efficiency
- Identify areas for automation
Patch and Upgrade Testing
- Perform regression testing support for quarterly software patches
Dedicated Resources
- Dedicated Support Manager
Optimize Your Business Operations
Our specialized team is ready to help you streamline your business operations and maximize the value of your CPQ, Billing, and Revenue systems. Contact us today to learn more about our business operations services.
