Application Support
Specialized IT support for CPQ, Billing, and Revenue systems
Our specialized IT support team for CPQ, Billing, and Revenue systems is designed to seamlessly integrate with your operations, functioning as a dedicated extension of your team. We understand the critical nature of these systems to your revenue cycle and business continuity, and we provide comprehensive support to ensure their optimal performance.
Comprehensive Support Services
Support Centers
We maintain support centers in both the US and India for optimal client coverage and provide continuous weekday support (24/5), with weekend availability for critical issues.
Resource Flexibility
We provide proactive resource allocation during peak financial cycles (month-end, quarter-end, year-end) to ensure seamless operations.
Customized Support Plans
We work with you to develop customized support plans that align with your specific business needs and requirements, ensuring you receive the level of support you need.
Complimentary Ramp-up Period
The first month of resource onboarding is provided at no cost.
End-User Support
We provide responsive and knowledgeable support to your end-users, addressing their inquiries, troubleshooting issues, and providing training to maximize system utilization.
Vendor Coordination
We act as your liaison with software vendors (e.g., RightRev, Zuora), efficiently managing support tickets, coordinating bug fixes, and advocating for your needs to ensure timely resolutions.
Tailored Support Solutions
Task Execution
- Work with business users to create support tickets
- Upload all supporting documents to vendor support sites
Resolution of Issues
- Coordinate with business users and software vendors to resolve issues
- Perform testing, certify remediation results
- Coordinate for production deployment
Reporting
- Provide regular reports on ticket volume
- Track response times and remediation times
Availability
- 24*5 guaranteed availability during weekdays
- Availability for urgent and high priority tickets during weekends
Patch and Upgrade Testing
- Support regression testing for quarterly software patches
Dedicated Resources
- Dedicated Support Manager
Need Expert Support?
Our specialized support team is ready to help you optimize your CPQ, Billing, and Revenue systems. Contact us today to learn more about our support services.
